Policy

Welcome to argentondesign.com and thank you for shopping with us.

These Terms and Conditions govern the use of www.argentondesign.com ("the website") and the purchase of any goods from it. The website is owned and operated by Lisa Argenton (ABN 87 282 507 285). Should you have any questions, please contact Lisa Argenton  on +61 2 9357 2484 prior to ordering from this website.


Delivery
Argenton Design aims to have all product dispatched using Australia Post within 3-5 working days, However some products items that are not in stock could take longer. Argenton Design will notify the purchaser by email or phone when this is the case. Our objective however is to have all products in stock at all times, unless stated on the individual listing,  Please allow 7-14 working days for delivery of international orders to most counties, some delivery times will be longer.  

Australia Post or DHL (express international) is the chosen shipping company for all orders, all items over $300 are sent sign for, and insured, It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, Argenton Design is not obliged to re-send the order to the correct address at our expense.
It is the responsibility of the customer to inform Argenton Design if an order does not arrive. When an order has not arrived by the due date, we will lodge inquiries with Australia Post/courier to ensure delivery occurs as soon as possible.

Argenton Design will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, Argenton Design will not dispatch a replacement item immediately. Replacement items will be dispatched according to discretion. As a guide only, parcels are usually delivered to business addresses between 9am and 5pm, and to home addresses up until 6pm.

Payment and Security
 Lisa Argenton has chosen PayPal and Shopify to process your transaction. PayPal is the online transaction industry leader with a loss rate of less than 0.5% which exceeds almost all financial institutions. credit card information is not collected. That information is securely transmitted through PayPal.  You can verify this by looking for a closed lock icon at the bottom of your web browser.

Payment can also be made via direct deposit into the specified Argenton Design account. Details will be provided on request.

Alternatively if you prefer credit card, details can be processed over the phone contact us on 02 9357 2484, Australian customers only.

Pricing
All prices quoted in the web site are in Australian dollars. Prices quoted are correct at time of printing but are subject to change without notice.

Acknowledgment and acceptance of Terms and Conditions
Please note that by accessing, using or browsing this website you agree to be bound by its terms and conditions. Argenton Design reserves the right to amend or update such terms and conditions, at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Disclaimer
The information contained on the website is provided by Argenton Design are in good faith. To the best of Lisa Argenton's knowledge, the information is accurate and current.

Information Provided by You
If you purchase goods and services from argentondesign.com or create a membership account with us, you may require you may required to provide your name, address and email address. We may subsequently require further details to enable the processing of any orders that you make. You agree to provide argentondeisgn.com with current, complete and accurate customer information.

Privacy
We treat all customer information in accordance with our Privacy Policy.
Our Privacy Policy constitutes part of these Terms and Conditions:

Privacy Policy
Customer information will be used only to process your orders and will be protected by our secure server. You are assured that your information will not be sold or disclosed to any other organization or persons.

argentondesign.com may, at times, use your contact information to notify you of important changes to the argenotndesign.com website or to inform you of special promotions which may be of interest to you.

Without limiting the operation of any other Terms and Conditions herein, argenotndesign.com will not be held responsible for any unauthorised use of information gained from email correspondence before it has reached the argenotndesign.com mail server.

argenotndesign.com reserves the right to pass on any information relating to suspected fraudulent activity to the appropriate authorities.

Membership
An argenotndesign.com member may not have more than one active membership, whether this is by use of name, email address, an alias or combination thereof. If you breach this condition, you may be liable for the recovery of any benefits obtained this way, such as gift vouchers, promotional benefits and the value therein. Membership accounts are non-transferable. You may update, edit or terminate your membership account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times. As an argentondesign.com member, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.

Placing and Accepting Orders
Orders will not be dispatched until payment in full has been received and argentondesign.com is satisfied with the integrity of the order. Without limiting the operation of any other Terms and Conditions herein, argenotndesign.com is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us.

Cancellation by Us
Argenton Design reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights

Cancellation by You
If you need to cancel an order, please contact us immediately on +61 2 9357 2484


Returns and Exchanges
You or the recipient of an order may return an item that has been purchased from argentondesign.com because you have changed your mind or are unhappy with your purchase.
If you return goods via an Australia Post Office, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.
All returned products must be:
1. Unused, and in original condition
2. Undamaged
3. Returned within 14 days of delivery
In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a argenton Design credit note. However, you will pay the delivery costs of the return to argenton Design and re-delivery to you. We will not refund initial delivery,  and other fees.
Goods purchased between 20 November and 25 December can be returned until 31 January of the following year.